General terms and conditions applicable to the treatment agreement of Light 'n Soul.
Art. 1 — Applicability
These general terms and conditions apply to all agreements concluded between the energetic therapist — hereinafter referred to as 'therapist' — and the client/principal, hereinafter referred to as 'client'.
Art. 2 — Performance of the agreement
- The therapist will carry out the treatment to the best of their insight and ability and in accordance with the requirements of good craftsmanship.
- The client ensures that all information that may reasonably be relevant to the proper performance of the treatment is communicated to the therapist in good time.
- The therapist is not liable for damage of any kind arising because they relied on information and/or incomplete information provided by the client.
Art. 3 — Duration and amendment of the agreement
- The duration of the agreement depends entirely on the type of complaint of the client. The parties mutually agree on how long this agreement will be entered into.
- If during the performance of the treatment it appears that it is necessary to amend or supplement the work to be carried out, the parties will adjust the treatment in good time and by mutual agreement.
- The therapist will, as far as reasonably possible, inform the client about the financial consequences of the amendment or supplement to the agreement.
Art. 4 — Confidentiality
The parties are mutually obliged to maintain confidentiality of all confidential information they have obtained from each other or from another source in the context of the performance of the agreement.
Art. 5 — Complaints
The client is obliged to report complaints about the work carried out to the therapist in writing no later than within 30 days after discovery, but in any case within 60 days after completion of the relevant work, failing which the client's right to claim that the work does not meet the agreement lapses.
Art. 6 — Cancellation and termination of the agreement
- Each party is, without prejudice to the right to compensation of costs, damages and interest, entitled to dissolve the agreement without judicial intervention with immediate effect.
- Cancellation of appointments for individuals arising from an agreement must take place no later than 24 hours before the agreed time. After that, the full amount will be charged.
- If an appointment is rescheduled to a later date at the client's request, the client owes no costs when rescheduling up to 24 hours before the start of the appointment. After that, the full amount will be charged.
- The therapist is reasonably entitled to change an already scheduled appointment. In that case they must also make this known no later than 24 hours before the agreed time.
Art. 7 — Payment
Payment must be made at the end of the session in cash or by Tikkie. For information about the rates, feel free to get in touch.
Art. 8 — Liability
- The provision of the therapist's services constitutes a best-efforts obligation.
- The therapist does not provide any medical guarantee in any way, nor is she/he liable in any way for medical complications that occur during or after the provision of her/his services to the client which are not due to a serious attributable shortcoming of the therapist. The therapist is not liable in any way for consequential damage.
- The therapist is not liable insofar as damage arises from the fact that the client has not properly followed advice given orally or in writing by the therapist.
- The therapist's liability for damage arising from the services performed by her/him — possibly involving non-subordinates — is limited to a maximum of the cost of one consultation.
- In all cases, any liability of the therapist is limited to the amount charged to the client.
- The client is obliged to take all measures necessary to limit the damage for which they wish to hold the therapist liable.
This is an English translation for convenience. In the event of any discrepancy, the Dutch version prevails.